Privacy Policy
Effective date: November 11, 2026.
Bear Hug Plumbing, formerly Mortensen Custom Plumbing, respects your privacy. This policy explains how we collect and use information when you visit callbearhug.com, contact us, request service, book an appointment, or interact with our marketing.
Information we collect
You may provide your name, email address, telephone number, service address or ZIP code, appointment preferences, and details or photos about your plumbing project. We receive information when you contact us, use our website forms, book through Housecall Pro, or submit a Facebook or Instagram inquiry form.
Our website and service providers may also receive technical information such as your IP address, browser and device information, pages visited, and the source of your visit. The information collected depends on the features and tracking tools in use.
How we use information
We use information to respond to inquiries, assess service requests, schedule and manage appointments, provide plumbing services, maintain customer records, and communicate about your project. We also use information to operate and improve our website and understand the results of our marketing.
We use Mailchimp to manage promotional email communications. Each promotional email includes an unsubscribe option. Unsubscribing from promotional email does not stop communications needed to manage a requested service or appointment.
Our Housecall Pro booking form offers a separate choice to receive promotional text messages. Where you choose to receive those texts, message frequency varies and message and data rates may apply. Reply STOP to stop promotional texts or HELP for help. Marketing email and text preferences are separate.
Service providers and other disclosures
We use service providers to help operate our business. These include Housecall Pro for booking and service management and Mailchimp for promotional email. Website hosting, communications, and advertising providers may also process information as part of the services they provide to us. Their own privacy policies may describe additional processing by those providers. We do not sell or rent customer information or provide it to other businesses for their own marketing. We do share information with the providers that help us deliver our services and marketing, including the advertising uses described below.
We may disclose information when required by law or when reasonably necessary to protect our customers, business, or legal rights.
Cookies and advertising
We use Google Analytics through Site Kit to understand website traffic and interactions and to measure conversions. Google Analytics may use cookies and similar technologies to collect device, browser, visit, and interaction information. Our contact form uses Google reCAPTCHA to help prevent spam and abuse, and our site displays third-party review content. These embedded services may receive technical information when you use them.
We upload customer contact identifiers to Google and Meta (Facebook and Instagram) to match customer audiences, support advertising, and help reach people with similar interests or characteristics. These platforms process information under their own terms and privacy policies. Contact us if you want to request exclusion from future customer-list uploads.
You can manage cookies through your browser settings, although disabling them may affect some features. Google and Meta also provide advertising privacy controls. These controls do not necessarily remove information already provided to a platform.
Photos and conversation recordings
We may photograph or film plumbing conditions and work performed in customers’ homes. We also record conversations, primarily telephone calls and occasionally in-person conversations during service visits. These materials may include voices, images of home interiors, and other identifying information. We use them for service documentation, staff training, and quality review. Selected photos, videos, or recordings may also be used on our website, social media, or in advertising, subject to applicable law.
Our current practice is to retain photos, videos, and conversation recordings indefinitely, subject to applicable legal requirements and deletion requests we are required to honor. Providers that support our service records, communications, storage, training, and marketing may process these materials. Publicly posted material may be copied or shared by others.
For questions or requests concerning these materials, contact callbearhug@gmail.com or (928) 774-4357. This policy describes our information practices; it does not itself constitute consent to recording or promotional use, or replace any notice or permission required by applicable law.
Retention and security
Our current practice is to retain customer and service records indefinitely to maintain service history and support ongoing customer relationships, subject to applicable legal requirements and deletion requests we are required to honor. Marketing and advertising providers may apply their own retention periods. We use reasonable safeguards to protect information, but no website, transmission method, or storage system can be guaranteed completely secure.
Your choices and requests
You may contact us to request access to, correction of, or deletion of your information, or to update your communication preferences. We will handle requests subject to applicable requirements and any records we need to retain. To unsubscribe from promotional email, use the link in the email.
External services and policy updates
Our website may link to external services. Their privacy practices are governed by their own policies. We may update this policy and will post the revised version on this page with its effective date.
Contact us
Bear Hug Plumbing
Email: callbearhug@gmail.com
Phone: (928) 774-4357
Website: https://callbearhug.com/